terms & conditions

ORDERS & STOCK

Once your order is placed, we will accept that order as final and changes or cancellations cannot be made to the order unless you contact us directly. By placing an order, you agree to all of our terms and conditions.

Should a product not be available at the time of placing your order, we reserve the right to contact you and advise you of your options.

If any item ordered is not in stock at the time of delivery to you, we may:

  • deliver the balance of the order;
  • forward the missing item when it comes into stock;
  • supply an agreed substitute for the item; or
  • refund you the price of the missing item.

We aim to have all of our items in stock, however in some cases we may sell out of an item in the store before we have a chance to mark it out of stock. We will endeavour to be in touch with you to notify when the item is expected to be back in stock.

PAYMENT OPTIONS

We accept Credit Card, Paypal and AfterPay.

Paypal – You are able to pay via credit card and/or bankcard which is a safe and secure option for online payments.

AfterPay – Buy now & pay over 8 weeks with Afterpay. No interest or fees. Payment will be automatically taken from your card in 4 equal payments. Conditions Apply* 

PRODUCT INFORMATION

All products listed are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of error.

RETURN & EXCHANGE POLICY

We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item. No refunds are offered after 48 hours but instead a store credit. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and is in its original condition.

Any item purchased using Afterpay as tender may only be exchanged for credit note to equal or product equal or lesser value. All Afterpay refunds will incur a 6% processing fee.

PRIVACY & COPYRIGHT

All information provided to Harley & Soo will not be shared to others and will be confidential. All photographs and content on this website are copyright and owned by Harley & Soo. Please contact us if you like to use any photographs or material as any unauthorised use of photographs and material is prohibited.